The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Toggle menu     CANADIAN CUSTOMER

WARRANTIES


NEW PRODUCT WARRANTY 
Length Of Warranty:
The warranty length and coverages vary by model. Please refer to your owner’s manual for complete warranty details and durations.

All batteries supplied as standard original equipment are covered by this warranty for a period of 90 from the date of original retail product purchase. Consumable parts such as oil, spark plugs, shear pins, filters, dirty carburetors, and other normally consumed parts are not covered by this warranty.  

To Qualify for This Warranty
The product must be purchased in the United States from an Outlet Store authorized, by GXi Outdoor Power, LLC, to sell those products. This warranty applies to first retail purchaser/owner during the applicable warranty period. SAVE YOUR PROOF OF PURCHASE RECEIPT.

What GXi Outdoor Power Outlet Store Will Repair or Replace Under Warranty
GXi will repair or replace, at its option, any part that is proven to be defective in material or workmanship under normal use during the applicable warranty period, subject to the exclusions stated herein. This warranty is void if the owner fails to follow the prescribed maintenance and operating procedures described in the product’s manual. This specifically refers to ensuring that routine lubrication and oil changes are made, that fuel stabilizer is used when the product is stored and that the product is not overloaded.

GXi has the right to recover warranty administration costs from the owner if the root cause of the malfunction is found to be other than defective material or workmanship.

In particular, this warranty does not cover: contaminants in the fuel or oil; damage caused by not following the prescribed warnings and operating practices; failure to follow proper maintenance and storage procedures; and physical damage due to misuse, shipping, handling or storage.

Warranty repairs will be made without charge for parts and labor for the first year. Anything, parts returned to GXI for testing, replaced under warranty becomes the property of GXi. Parts replaced under warranty will be considered as part of the original product and any warranty on those parts will expire coincident with the original product warranty.

To Obtain Warranty Service
You must take the product, accessory, replacement part, apparel or the power equipment on which the accessory or replacement part is installed, and proof of purchase, at your expense, to any GXi approved service location in the United States, who is authorized to service that product, during the service location’s normal business hours. If you are unable to obtain warranty service or are dissatisfied with the warranty service you receive, take the following steps: First, contact the manager of the service center involved; normally this will resolve the problem. However, if you should require further assistance, email or call the GXi Parts and Service, LLC.

Exclusions
This warranty does not cover: normal wear; contaminants in the fuel or oil; damage as a result of use in an application for which the product was not designed; damage caused by incorporation or use of unsuitable attachments or parts, unauthorized alteration, or other misuse and neglect; damage caused by failure to follow the prescribed warnings, operating practices, maintenance and storage procedures; parts affected or damaged by accident and/or collision; damage due to shipping, handling, blemishes and scratches described in the product description, minor corrosion, storage or any causes other than defects in material or workmanship of the product. The customer is responsible for transporting the product to and from the service center. Pick Up & Delivery will depend on if the service center provides this service and will be made at the owner’s expense.

Emission controls are covered by this warranty for all uses for a period of 2 years from original retail purchase date, this coverage extends to subsequent owners of the product with proof of original purchase. For emissions warranty service call 1-800-393-0668 or e-mail customerservice@gxioutdoorpower.com. See Emission Control System Information at the end of this document.

SCRATCH AND DENT WARRANTY 
Length Of Warranty:
The warranty length and coverages vary by model. Please refer to your owner’s manual for complete warranty details and durations.

All batteries supplied as standard original equipment are covered by this warranty for a period of 90 from the date of original retail product purchase. Consumable parts such as oil, spark plugs, shear pins, filters, dirty carburetors, and other normally consumed parts are not covered by this warranty.  

To Qualify for This Warranty for Scratch & Dent Products
The product must be purchased in the United States from an Outlet Store or website authorized by GXi Outdoor Power, LLC to sell those products. This warranty applies to first retail purchaser/owner during the applicable warranty period. SAVE YOUR PROOF OF PURCHASE RECEIPT.

ANY PREEXISTING BLEMISHES, SCRATCHES, OR DENTS WILL NOT BE COVERED UNDER THIS WARRANTY, NOR WILL THEY BE GROUNDS FOR REFUSALS OF DELIVERY.

What GXi Outdoor Power Outlet Store Will Repair or Replace Under Warranty
GXi will repair or replace, at its option, any part that is proven to be defective in material or workmanship under normal use during the applicable warranty period, subject to the exclusions stated herein. This warranty is void if the owner fails to follow the prescribed maintenance and operating procedures described in the product’s manual. This specifically refers to ensuring that routine lubrication and oil changes are made, that fuel stabilizer is used when the product is stored and that the product is not overloaded.

GXi has the right to recover warranty administration costs from the owner if the root cause of the malfunction is found to be other than defective material or workmanship.

In particular, this warranty does not cover: contaminants in the fuel or oil; damage caused by not following the prescribed warnings and operating practices; failure to follow proper maintenance and storage procedures; and physical damage due to misuse, shipping, handling or storage.

Warranty repairs will be made without charge for parts and labor for the first year. Anything, parts returned to GXI for testing, replaced under warranty becomes the property of GXi. Parts replaced under warranty will be considered as part of the original product and any warranty on those parts will expire coincident with the original product warranty.

To Obtain Warranty Service
You must take the product, accessory, replacement part, apparel or the power equipment on which the accessory or replacement part is installed, and proof of purchase, at your expense, to any GXi approved service location in the United States, who is authorized to service that product, during the service location’s normal business hours. If you are unable to obtain warranty service or are dissatisfied with the warranty service you receive, take the following steps: First, contact the manager of the service center involved; normally this will resolve the problem. However, if you should require further assistance, write or call the GXi Parts and Service, LLC.

Exclusions
This warranty does not cover: normal wear, contaminants in the fuel or oil; damage as a result of use in an application for which the product was not designed; damage caused by incorporation or use of unsuitable attachments or parts, unauthorized alteration, or other misuse and neglect; damage caused by failure to follow the prescribed warnings, operating practices, proper maintenance and storage procedures; parts affected or damaged by accident and/or collision; damage due to shipping, handling, storage or any causes other than defects in material or workmanship of the product. The customer is responsible for transporting the snow-blower to and from the service center. Pick Up & Delivery will depend on if the service center provides this service and will be made at the owner’s expense.

Emission controls are covered by this warranty for all uses for a period of 2 years from original retail purchase date, this coverage extends to subsequent owners of the product with proof of original purchase. For emissions warranty service call 1-800-393-0668 or e-mail customerservice@gxioutdoorpower.com. See Emission Control System Information at the end of this document.

RECONDITIONED EQUIPMENT WARRANTY 
Reconditioned equipment is sold “as is” and does not carry any warranty.

ALL SALES ARE FINAL.

DISCLAIMER OF CONSEQUENTIAL DAMAGE AND LIMITATION OF IMPLIED WARRANTIES 
GXi offers no implied warranty of merchantability nor for fitness of a particular purpose. GXi disclaims any responsibility for loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of this written limited warranty.

THIS WARRANTY IS VOID IF THE MANUFACTURING DATE AND THE SERIAL NUMBER ON THE EQUIPMENT HAS BEEN REMOVED OR THE EQUIPMENT HAS BEEN MODIFIED.

See Emission Control System Information at the end of this document.

EMISSION CONTROL SYSTEM INFORMATION 
The U.S. and California Clean Air Acts
EPA and California regulations require all manufacturers to furnish written instructions describing the operation and maintenance of emission control systems. The following instructions and procedures must be followed in order to keep the emissions from your engine within the emission standards. Maintenance, replacement, or repair of the emission control devices and systems may be performed by any engine repair establishment or individual, using parts that are ‘‘certified’’ to EPA standards. The emission control systems on your engine were designed, built, and certified to conform with EPA regulations. We recommend the use of genuine parts whenever you have maintenance done. These original-design replacement parts are manufactured to the same standards as the original parts, so you can be confident of their performance.

The use of replacement parts that are not of the original design and quality may impair the effectiveness of your emission control system. A manufacturer of an aftermarket part assumes the responsibility that the part will not adversely affect emission performance. The manufacturer or re-builder of the part must certify that use of the part will not result in a failure of the engine to comply with emission regulations.