Large Mowers (Riding and Commercial Walk behind) ------ 14 - 21 Business Days w/ processing and shipping
Product Shipping (Excluding Large Mowers) ----- 7 - 10 Business Days w/ processing and shipping
Please allow an addition 2-6 busineess days for Curbside Truck Delivery
Shipping - Risk of Loss
A Bill of Lading (BOL) / shipping receipt is a legal tranfer of ownership from the shipping carrier to the customer. If you sign the BOL / shipping receipt without noting any damage, you are accepting the product as “delivered in good condition.” Customers are responsible for any damages not notated on the bill of lading at the time of delivery. GXi is not responsible or liable for any damage after customer signs the BOL.
1. What if my product arrives damaged?
If your product arrives damaged DO NOT SIGN for the product and refuse delivery. Immediately call GXi Customer Service, 1-919-550-3221.
2. What if I discover damage to my product after accepting delivery?
If damage is not noted on the BOL the customer is responsible for any damage discovered after delivery is accepted.
3. Do I need to keep my original packaging?
Yes, in the unfortunate event that you need to return your product all original packaging is required.
Freight Damaged Products
You must take the time to inspect the product before you sign the Bill of Lading (BOL) / shipping receipt from the carrier. If you sign the BOL without inspecting the shipment you will be responsible for any damage and for arranging for a repair of the damaged products.
On occasion, the outer packaging may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the shipping receipt while the driver is present.
Do not sign for damaged products. If your product arrives damaged, please REFUSE DELIVERY and Call GXi Outdoor Power Customer Service immediately (919-550-3221) to start the process of an appropriate claim and coordinate an exchange for the damage product.