CUSTOMER SUPPORT

Return Policy

You may return AccessHD merchandise purchased from GXi Parts and Service LLC within 14 days of receipt if it meets the conditions outlined below. Not all products are returnable. All returns require a GXi issued Return Material Authorization number or they will be refused. All returns must be received by GXi including all accessories and original packaging in salable condition; you will receive a credit for your purchase only if it meets these criteria. We do not offer merchandise exchanges. All returns are subject to a restocking fee of $15.00. This fee applies unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. Labor and/or installation services, Shipping fees, and Items that are abused or otherwise damaged by the customer will not be accepted for return or refund. GXi reserves the right to deny any return.