EASY WARRANTY EXCHANGE PROGRAM

• Do not return your converter to the store.
• Converters purchased with a coupon cannot be returned for cash.
• Over 95% of TV converter returns have no problem or defect.

If you are experiencing...

WEAK SIGNAL, FROZEN PICTURE, or FEWER CHANNELS:

• You may require a stronger antenna to be connected to your converter. According to government data at least 25% of all households require a better antenna to receive an equivalent signal as your old analog TV signal.
• Your antenna may be good enough, but you must point your antenna in the direction of the TV broadcast tower.
• You may have to rotate your antenna when you change channels to receive a strong enough signal for each channel.
• Each room in your house will receive signals differently depending on furniture, walls, trees, and the surrounding terrain.
• Signal amplifiers amplify the noise as well as the TV signal and usually cause more harm than good to digital TV signals. You may have to remove any signal amplifiers you used for analog TV viewing.

SNOWY SCREEN or BLUE SCREEN with no on-screen message:

• Check that your TV and converter are connected, plugged into the 120V wall outlet, set to channel 3 or 4, and the wall outlet is on.
• Scan channels without interruption. It takes 5 to 7 minutes. If you interrupt the scan, it must be repeated.

INOPERATIVE REMOTE CONTROL

• Verify batteries are installed correctly and are fully charged.
• Verify remote control is pointed towards the converter when pushing the buttons.

BUZZING, AUDIO INTERFERENCE or BACKGROUND NOISE:

• Turn the volume on the converter remote control to mid-range and turn the volume on your TV to mid range. If either volume control is at the maximum, while the other volume control is at the minimum setting, noise or audio distortion may occur.
• Move your converter a short distance away from your TV. Some older TVs emit electrical noise that can interfere with your converter. Verify remote control is pointed towards the converter when pushing the buttons.
• Connect your TV with RCA jacks (red and white), they are less susceptible to a TV’s electrical noise than the co-ax cable provided.

If you have completed all the troubleshooting steps and are confident that your converter has a manufacturing defect, you can choose one of the Easy Warranty Exchange Program Options below.

RETURN OPTION #1: CONSUMER EXCHANGE

Ship your converter, a description of the defect, and a copy of your receipt to:
GXi International
7868 Highway #70 W Business, Suite C
Clayton, NC 27520
Reference RMA#SRP01

CLICK HERE for return form and full instructions.

Note: If no problem is found, GXi may require a $10 return postage payment to return your unit.

Click here to make your payment online.
If a manufacturing defect is found, we will ship you a working converter free of charge.

RETURN OPTION #2: ADVANCED EXCHANGE
We will send you a working converter box upon receipt of your $80 credit card deposit. We will include a pre-paid shipping label for the shipment of the potentially defective converter box to us. We will hold your $80 deposit until the potentially defective converter box is returned. If no problem is found, you will receive $55 of your deposit back to offset shipping and handling costs.

Please CLICK HERE FOR ADVANCED EXCHANGE


Access HD
GXi International, LLC
7868 US Bus. Highway 70, Ste. C
Clayton, NC 27520

Tel: 1-919-585-6435
Fax: 1-919-550-3277